Archive for March, 2010

Any marketing or advertising piece has at least two really critical parts.

The first is a killer headline that grabs the right people by the eyeballs immediately.

The second is an offer they can’t refuse.

Either of these can make or break any promotion.

Yet most entrepreneurs aren’t even aware of their power… Nor are they using them in a way that really works. Because unless you’ve studied copywriting, you’d be hard-pressed to figure out what makes these effective on your own.

The reality is, if you want to get clients and make tons of sales, you really do have to make people an offer they can’t refuse. The headline gets their attention, but it’s the offer that determines whether or not they’re going to take action.

Because even the most powerful call to action (That part that tells people what to do next, IE call, email, click here, etc.) won’t work unless your offer is pretty darn irresistible.

Let me give you a few examples of what I’m talking about…

Which one is the better offer?

OFFER A – Sign up for our F*ree newsletter.

OFFER B – Sign up to receive your F*ree copy of “The 7 Deadliest Small Business Marketing Sins…Are You Guilty” and have Bright Ideas for building your business sent to your inbox each week.

OFFER A – Call 867-5309 for your complementary consultation.

OFFER B – Be one of the first 10 business to call 867-5309 and receive a no-cost “Smart Business Tax Strategies Review” that shows you how you can save up to $5000 on your federal taxes (a $500 value).

OFFER A – Just click on the button below to buy your very own Garden Mole today.

OFFER B – Try the Garden Mole F*ree for a full 30 days. If you are thrilled with the results, keep it and we’ll bill your credit card. If not, just send it back within 30 days and we won’t charge you a penny.

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Anatomy of an offer they can’t refuse
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Regardless of what you’re selling—and even if you are giving something away—there are 3 things that go into creating a really effective offer. If your offer doesn’t have any one of these, chances are it’s never going to generate the results you want.

1) You have to offer something your client would want, not just something you think they need (or something that’s easy for you). Keep in mind, of course, that what people want and what they need are rarely the same thing.

2) They have to be able to understand, right away, why they would want it (This is that “What’s In It For Me?” or WIIFM factor us marketers talk about all the time). If there is no clear benefit, why would they bother taking the time or spending the money?

That’s why just offering a f*ree consult or a f*ree newsletter isn’t that effective anymore. We’re all far too busy to go for those generic offers. You need to promise something more compelling (see #1).  Besides, these days most people think f*ree consult means time-sucking sales pitch.

3) It has to offer more value then risk. Part of this is price. But this is also where bonuses, f*ree reports, cost comparisons, f*ree trials, and money-back guarantees come in. They all reduce the risk. And they’re all part of the offer.

Here’s a classic example of a highly effective offer…

Remember the old Ginsu knives commercials? Those knives seemed like a pretty good deal all on their own…but wait, there’s more. For one low price you also get the knife holder, the sharpener, the insta-chopper, and the kitchen sink.

And, as if that wasn’t enough to convince you, they also included a money-back guarantee. Talk about a lot of value for little risk. If you were in the market for a new set of knives, how could you resist?

Think about that the next time you get ready to promote a product or service.

Want help creating an offer your clients can’t resist? You’re in luck!

I have a couple of spaces in my calendar for 1-hour, one-on-one consults in the next few weeks. Just reply to this email and we get a time on the schedule.

If not, you should. And here’s a terrific resource for demographics information…

Considering doing a promotional mailing? Wondering whether you’re marketing to the right region? Check out the demographics info by zip code at www.zipskinny.com!

If you want to make a connection with the people you’re marketing to, you have to know who they are and what is important to them. So the more details you can learn about them the better.

Zipskinny.com lists everything from education to income, marital status and more. You can even compare more than one zip to find the best one for you to market to.

I’ve been playing in the social networking space for a few years now, and truly believe it’s one of the best low-cost marketing tools out there. I’ve landed new clients, found speakers for my teleseminar series, and been invited to write articles and speak for organizations—all because my profiles resonate with the right people.

Sadly, far too many entrepreneurs treat their profile like a resume. It’s all formal, third person blah, blah that really isn’t interesting to most people. The problem there is that goal of your profile is to make a personal connection. And what kind of personal connection is anyone going to make with you by reading your resume online?

Instead you want to look at your social networking profile as a way to introduce yourself and your business. And, ideally get them interested enough to want to learn more about what you do or offer.

10 Guidelines for Creating a Killer Social Networking Profile

1.    You can absolutely use the same basic profile info on all your social networking Websites. However, you may want to tweak it to suit certain communities or target markets better—much the same way you tweak a resume to suit each job you apply for.

2.    The more complete your profile is, the easier it is for someone to get to know you.  So do you best to fill in all the sections. And be sure to add links to your Website (and blog if you have one) right away.

3.    Be conversational and relatively informal. Social networking is about building relationships, and it’s hard to do that if you sound aloof, academic, or overly formal. Don’t be afraid to sound human and even have a little fun!

4.    Although it is about you and your business, your profile needs to be written from the perspective of what you do for your clients or customers. Regardless of what the sections of the profile might be called, it’s not all about you. It’s got to tell something about what’s in it for them if they take the time to learn more or they probably won’t.

5.    Use all the available tools and widgets to optimize your profile. Many social networking sites let you add video, audio, your blog feed, Twitter link, Facebook feed, etc. The more multi-media pieces and interlinked sites on your profile the better.

6.    You MUST include a photo. The Web is inherently very impersonal, and you want to make a personal connection here. So a warm, friendly headshot is essential. It’s best to use a slightly less formal headshot if you have one. Or, crop your formal business one to make it more interesting somehow. The standard head and shoulders looks old-school on the Web.

7.    Use Keywords and Tags (these may be called as categories as well). Whatever they’re called, you wanna make sure you include words in those areas that are likely to be what people are searching for online. This helps your profile get found more often by the right people. Keep in mind these are not necessarily the exact same words YOU use to describe yourself and what you do.

8.    Don’t try to directly sell anything in your profile. You just want to let people get to know you. However, you can absolutely talk about what you do or sell, as long as you aren’t pitching them to buy right then and there.

9.    You don’t have to create your entire profile at once. If you don’t have all the parts ready to go, start with the parts that are easiest to put in place first. Then you can add more over time.

10.    Keep in mind that like live networking, social networking is about making connections, building relationships, and finding ways to help others. That’s how you become known as a trusted expert and resource. Focus more on that and less on you and your goals and you’ll be in excellent shape!

Of course, social networking is just one piece of the online marketing puzzle. The key lies in having an interconnected strategy. For example, Twitter alone isn’t likely to do a thing to grow your business. It’ll just help you grow your list of Twitter followers unless you use it to send them elsewhere.

Sure, you can get some solid online traction just by having your profile on sites like Facebook, LinkedIn or Biznik. But to really make it work like gangbusters to grow your business you need to use ALL these online tools to drive people back to a killer Website or blog.

Once they’re on your site, you can connect with them on a deeper level, and make them an offer of something useful in exchange for their contact info. That way you can stay in touch and continue to build a relationship until they’re ready to buy.

Mar
18

Web Design vs. Web Development

Posted by: Stacy Karacostas | Comments (1)

You may see the words design and development used interchangeably, however, technically, they are two very different but integral parts
of a website.

Website Design is the process in which a designer creates the visual aesthetic of your site using colors, fonts, images, proportion, etc.  This can be done by the web designer or by a graphic designer.

Website Development is the coding of a website in order for it to be displayed properly on the web.  Also, coding for the functionality and usability like navigation and links, a back-end database, or viewing of a flash movie, and for adding tags for search engine optimization.

Some graphic designers may say that they provide web design services, but most will say that web development is not their strong suit and that they actually prefer to just create the design and layout.  Some web designers are not strong in the design side either and will sometimes use pre-designed templates and content management systems to create their sites.

When searching for a web specialist to hire, be sure you understand the difference and make sure they do as well to assure that your website is created correctly and completely.

Source: Anita Wong WebSight Designs, LLC
www.wsdnw.com

Ever had clients buy from you once and never return? Didn’t you always wonder what happened to them?

Well, the problem could be with your Customer Experience. In other words, the way you interact with them while moving them through the buying process may not be wowing them.

Clients don’t want to feel bored, or like you’re just going through the motions when they buy from you. They want to feel excited and happy they bought from you. And like they are important to you and your business success. When that happens, they’ll tell their friends about what a great experience they had with you—something every entrepreneur wants and needs for sure.

If you want to know how to craft an exciting, compelling Customer Experience that makes customers buy from you again and again, join me for this month’s Small Business Success Teleseminar when I interview speaker, author and Customer Experience expert Sydney Biddle Barrows.

And the best part is you can listen in for FREE! Just go here to reserve your spot on the call:

http://www.success-stream.com/teleseminar-21.htm

I’m going to ask Sydney exactly what it takes to craft a compelling, exciting Customer Experience. She’s promised to cover:

  • The 3 critical pieces for constructing the Story of your business
  • The most common mistakes business owners make when attempting to design a Customer Experience…and how to fix each one
  • The advantages and disadvantages of delivering a unique Customer Experience
  • The advantages a compelling Experience gives your employees
  • And much, much more!

Plus, you get the chance to ask Sydney your very own questions LIVE!
But don’t worry if you can’t make the live call. You can always reserve a copy of the recording. But the only way to get the recording is to go here:

http://www.success-stream.com/teleseminar-21.htm

I’ll admit it…Over the last few years I’ve gotten pretty hooked on American Idol. While some consider it nothing more than a guilty pleasure or time-suck, if you look at it from an entrepreneur’s perspective there’s quite a lot to be learned.

That’s because Idol isn’t just a singing competition. They’re looking for a great singer who is unique, likable, marketable, and gives people something they want more of. In other words, they’re looking for a singer who is going to sell hundreds of thousands of albums.

The formula for that is no different from the one that lets you sell hundreds of thousands of any product or service…

1) Be different or be forgotten. When 12 people sing over the course of two hours, how many are you going to remember? The other night, my hubby and I were discussing that very thing and realized we could only remember a couple based on their singing. Then a few others because they were either really bad, or particularly interesting in some other way. The rest we forgot completely.

It’s telling that those same “forgotten” people are the ones being voted off first. You’ve got to find a way to be different in your business or you’re going to be forgotten too.

2) Consistent, authentic marketing is critical. Do this and people will begin to “get” who you are and what you bring to the table. If you try to be something you’re not, something to everyone, or you’re changing all the time, you won’t connect with anyone.

Just watch what happens to the Idol hopefuls who try to be a different kind of singer each week. They switch effortlessly from rock, to country, to show tunes instead of always being a rocker no matter what they sing (like Chris Daughtry, for example). The result is, no one connects with them or knows what “mental box” to put them in, so they’re not memorable.

3) Don’t just do what you like, give people what they want. Simon often says a performance was self indulgent. What he means is that the singer does all the things they think are cool or impressive or fun—or they’ve chosen a song they love but that won’t really resonate with the audience. While they need to work at singing well of course, making a connection with both the song and the audience is critically important.

The bottom line is…You can’t sell people what you think they need if it isn’t what they want. And you can’t create effective branding and marketing that it appeals to you but not your target market. People might look and even think “That’s cool (or interesting or whatever)”. But they won’t think it’s for them.

4) Be surprising. The same old same old doesn’t keep people coming back for more—on Idol or in your business. Last season, Adam Lambert singlehandedly revived the show because you couldn’t begin to guess what he would do next. I tuned in each week eagerly anticipating his sure-to-be-over-the-top performance.

The opposite is what killed Michelle Delamor’s chances this season…She had a big voice, nice personality and a great look, but frankly, I’ve seen and heard a dozen singers just like her. Who needs another, lesser, Whitney or Alicia when you can have the original?

Do something surprising or different in your business and you make people take notice. Do what others have done before and all you’ll get is a yawn.

5) Get an outside, expert perspective. The judges give a lot of terrific feedback even if it’s only in 30 second critiques. The contestants who understand and implement that feedback effectively usually do better the next week.

Having an expert coach or consultant can be a huge help in your business for the same reason… Sometimes you need that outside perspective.

6) Share your story. We all know people buy from (or vote for) people they know, like and trust. That’s why American Idol plays those personal clips of the contestants. Their stories humanize them and make them likable.

While it’s easy to think you need to be impersonal, formal and “businesslike” to be taken seriously, it just ain’t so. Be human. Be friendly. Be relatable. Share something personal. Give people a reason to like and connect with you and you make a huge difference in the success of your business.

7) A great voice (or product) isn’t enough—though it’s the place to start. Plenty of excellent singers never make it through the first few rounds of Idol because they lack something other than singing ability (think style or personality). Or you can’t quite figure out what kind of artist they really want to be. So they seem generic and forgettable.

The same holds true in your business. People might buy initially because they like the products, services or info you offer. But they’ll stick around because they like you or your brand.

While a Web presence is part of any good marketing plan, most entrepreneurs forget that they also need a plan for getting people to their Website. Your business card gives you as many as three opportunities to do just that.

1) Put your Web address on the front of your card

2) Make sure you email address is you@yourwebsiteURL and put that on the front of your card

3) Post something of value on your Website or blog (an article, white paper, tips sheet, audio, etc.) that folks can download in exchange for their name and email address.  Then include a bit of promo copy and Web URL that goes directly to your giveaway item on the back of your card

When I consult with clients I usually recommend starting a regular newsletter—either electronic, print or both. Most of the time they balk at the idea of either “bugging” their clients or coming up with all that content. This terrific article by Jim Palmer, “The Newsletter Guru”, offers insight into the power of a killer newsletter and five tips for making yours as effective as possible.

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Shhh, Here’s Five Secrets of a Great Customer Newsletter
by Guest Author Jim Palmer

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When I speak live I often refer the “magic of a customer newsletter” because a properly written newsletter can truly do magical things for a business. One of the big reasons is that newsletters are not perceived in the same manner as a postcard, a flyer or other forms of direct mail marketing. When people receive these or anything else that has a sales and marketing feel to it, their guard goes up and they think, “Uh-oh. What are they trying to sell me?”

Newsletters tend to be informational, making them more welcomed when they are received. As such they have higher readership than other forms of advertising. People also tend to be more receptive to what you have to say in your newsletter because newsletters aren’t meant to be sales tools. Rather, they are designed to be a resource.

In one of his No B.S. Marketing Letters, Dan Kennedy put it this way, “People are conditioned to be less resistant to reading information, such as articles, than they are advertising.” Since people are conditioned to be less resistant to reading information, which is exactly what a newsletter should be, most people read a newsletter with their guards down.

A customer newsletter is the strongest marketing and business building tool available—bar none. Newsletters open doors. I now want to share with you five secrets of a great customer newsletter.

Secret # 1 – Tell them what else you do. Many customers initially engage with a business by purchasing a single product or service. Over time they may do repeat business, usually reordering the same product or service, unaware of the other products or services that the company has to offer. How many times have you heard a client I didn’t know you did that,” or, “I didn’t know you also sold that”? Or, “I didn’t know you also sold that!” These are all missed opportunities to increase your revenue and profits. So, every month, tell your customers what else you do!

Secret #2 – Tell them what’s new. As business owners, we are always coming up with new products and services. A newsletter is a great way to get the word out to people who already trust you and find value in what you sell. This can often be done quite effectively by way of customer success stories and testimonials.

Secret #3 – It’s not about you. This is very important. Your newsletter is not about you or how many industry awards you have won. Your newsletter should be about what’s important, interesting, and entertaining to your customers and clients. Every month, if you inform, educate, and entertain them, with a big emphasis on entertaining them, they will look forward to your newsletter.

Secret #4 – Recognize the expensive real estate! The back page of your newsletter is not simply the mailing panel; it is the first thing your readers will see when the newsletter comes out of the mailbox. This is a great place to put important items that you want readers to see. Also, never have a back page article with the headline, “continued from …” as this is boring and not very appealing.

Secret #5: – Frequency trumps everything. Frequency is more important than the size of a newsletter, whether it’s color or black and white, or even the quality of the content! Yes, you heard me right – I would actually prefer a homemade cheesy looking black/white newsletter published monthly to a professionally designed newsletter done twice a year. You simply must have frequency to build trust and strong relationships with your customers and prospects. To learn more newsletter ideas, visit www.NewsletterIdeas.TV

Learn more secrets on how to use a newsletter to boost your business in my book, The Magic of Newsletter Marketing – The Secret to More Profits and Customers for Life.

Jim Palmer is known internationally as the ‘Newsletter Guru, the go-to resource for smart, effective strategies for maximizing the profitability of customer relationships. Jim is also the acclaimed author of The Magic of Newsletter Marketing – The Secret to More Profits and Customers for Life. Jim’s most popular ‘Done-for-For’ No Hassle Newsletter program is called Success Advantage 2.0.

Don’t do it manually. Instead use microblogging aggregators like www.hellotxt.com or www.hootsuite.com to post your tweets and status updates to multiple sites at one time.

If you’ve got a blog, be sure to add the Twitter feed widget. And connect your blog to as many of social networks as possible. Look for a link to add in your blog RSS feed info.

The more you can connect different sites together into one, seamless communications stream the easier and more effective using social media to market your business becomes.

Know of more helpful software or sites for managing your social networking? Please do let me know!

Categories : Blog
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One of the keys to growing any business is to keep learning and stay open to new ideas. That’s why, every so often, I like to share a few of the books that have most recently topped my must-read list. Some of are non-fiction and specific to your business, and a couple simply inspired and entertained me in special ways that make them worth sharing.

Predictably Irrational: The Hidden Forces that Shape Our Decisions by Dan Ariely

My new favorite read…This book is right up there with Cialdini’s Influence, and a must read for anyone interested in the psychology of why we buy what we buy, or why we make some of the clearly illogical decisions we’re all prone to make. Author Ariely, a professor of Behavioral Economics at MIT, is clearly fascinated with this subject and his fascination quickly rubs off. He believes that most of our irrational is totally predictable. And though he’s often discussing his own research studies, the writing is anything but dull or academic. Ariely’s delivery is informative and entertaining—sometimes even laugh out loud funny (people do make the darndest choicest!).  Entrepreneurs, salespeople, and anyone who ever buys anything will benefit from reading this book.

Sway: The Irresistible Pull of Irrational Behavior by Ori and Rom Brafman

While not quite as good as Dan Ariely’s Predictably Irrational—perhaps because they rely on secondhand studies while Dan is writing about the results of his own research—if you’re at all fascinated by Behavioral Economics, and why we make the choices we make, this is a worthwhile read. If you’re an entrepreneur or a salesperson, it will give you insight into what might sway a prospect into buying from you. For everyone else, it’s an illuminating look at how irrational we humans can be.

Riches in Niches: How to Make it BIG in a Small Market by Susan Friedmann

As more and more business start taking advantage of the marketing power of the Internet, competition grows. The solution is to become known as an expert in a particular niche! But how do you do this without losing out on all that “other” business? Friedmann breaks it all down into simple, manageable steps in this helpful book. Regardless of the size of your business, there are big lessons to be learned here. And while the small type and pages jammed with text can seem a little daunting at first, she does a terrific job of breaking everything down it bullets, numbered lists and bit sized pieces. If you want to make your business stand out from the competition read this now!

Breakfast with Buddha by Roland Merullo

This is by far my favorite fiction book of the year…So much so that I keep feeling compelled to give it as a gift. If you’re looking for a good read that’ll make you laugh and think…This is a winner! Given to me by a friend before a long plane flight, I had few expectations when I cracked the cover. I was more than pleasantly surprised by what I found on its pages. Merullo is a skillful wordsmith; painting vivid pictures with surprising turns-of phrase that stick with you long after the page has turned. And he takes you along on an often amusing journey across the country, and into one man’s exploration of spirituality. Light reading with a deeper context—you can enjoy it as the often hilarious page-turner it is, or spend time contemplating the subtext. Either way you’re sure to enjoy it.

Three Cups of Tea by Greg Mortenson & David Oliver Relin

Read this book, and you’ll never again be able to deny the power any one person has to change the world. This is a true account of mountain climber Greg Mortenson’s quest to provide education to impoverished boys and girls in Afghanistan…Something he never set out to do. But after losing his way on the way down from an aborted summit attempt on K2, he spent time recovering in a tiny mountain village in Afghanistan. To pay back the villages hospitality he promised to return and build a school. Today Greg is co-founder of the Central Asia Institute, and has built more than 130 schools in the most remote areas of the Afghanistan and Pakistan. If you need a solid dose of inspiration, look no further.