Archive for small business marketing

Face it, if you’re an entrepreneur chances are you have far more to do than there are hours in the day. In most small businesses that means something on that never-ending to-do list isn’t going to get done. And there’s a good chance that something is your marketing.

Because, chances are, you simply don’t have the time and money to keep running new ads and creating fresh promotions and marketing materials. And that’s assuming you have the know-how to start with.

But if you’re not marketing your business it’s not going to grow. So what’s the overworked entrepreneur to do? Find ways to do more with less…Either by reusing and repurposing what you’ve already got, or by creating marketing materials that can be used in a variety of ways.

Luckily there are loads of ways to effectively repurpose, reuse and recycle your marketing materials. It just takes a little thought and planning.

Personally, I love the challenge of helping my clients figure out how to best leverage what they’ve already got to market and grow their business with WAY less effort.  Over time, I’ve discovered a number of ways to do this, but one of the best options I’ve found—hands down—is to repurpose articles.

Whether you write them yourself, or you have someone else edit or ghostwrite for you, a well-written article is the ultimate multi-purpose marketing tool.

Think about it…Articles can promote your products or services, drive traffic to your Website, and increase your search engine rankings.

They can highlight your knowledge and expertise, and help you become more well-known.

You can use articles to stay in touch with your clients, or attract new ones. The list goes on and on…

Rather than make you reinvent the wheel, here are 10 different ways you can put one single article to work marketing your business for you:

1.    Even if you aren’t a professional writer, as long as you have something useful to say—and a clear, readable writing style—you can often get your articles published in a local magazine, journal or newspaper.

2.    That same article can then also be published in your own newsletter (Keep in mind that many print publications want first rights, and won’t use an article that’s been published anywhere else. But you can typically republish it after the fact.).

3.    Other businesses are often looking for content, so offer to let them publish your article in their newsletter. All you need to do is include a simple blurb at the bottom of your article that says “Want to republish this article? Feel free as long as you include the following…” Then include your copyright info, a short bio or promo blurb and your own Website URL.

4.    Anything you write for your ezine should also get posted to your Website or blog. The more fresh, relevant content you have on your site, the higher it ranks in the search engines.

5.    Edit/rewrite your article by about 30% then submit it to free, online article databases that have other quality articles relevant to your target market. This creates incoming links pointing to your Website, gives others the opportunity to use your article and spread your name, and can also drive people directly to your own site.

6.    Give your article away as a handout at networking events. Be sure to include your Website URL and ideally an offer and call to action at the bottom.

7.    Mail a copy of your article (especially if it’s been published) to your own clients, prospects and/or contacts.

8.    Build your contact/mailing list by turning one or more articles into lists of helpful tips. Then give these tips away for free on your Website in exchange for reader’s names and email addresses.

9.    Expand upon one article, or combine several, to create an e-book to sell or give away.

10.    Put all of your articles and tips together to create a print book or tips booklet you can sell to customers, give to clients, or offer for sale at speaking engagements.

Keep in mind that if you really want articles work for you, each one needs to be informative, well-written and carefully targeted to your audience. It also helps to include keywords in both the title and body of the article so it gets found when folks search online. And be sure to include your Web address, and ideally a “call to action” directing people do something—sign up for your newsletter, call for more info, or visit your Website—at the end.

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When it comes to marketing, entrepreneurs tend to be a bit scattershot to start with. And social networking has only made it worse. If you feel like you have to be 20 places at once and it’s driving you crazy then I have a suggestion…

Spend more time focused on getting fewer things done. So rather than trying to keep up with five or ten social networks and spreading yourself too thin, pick two or three and participate regularly. And rather than trying to do every marketing tactic you hear about, pick a couple that seem most likely to get you in front of your ideal client and focus on doing those consistently.

Focusing more time on fewer tactics is a terrific way to both get control of your time, and get more results from your efforts.

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If you’ve heard the frightening statistic 90% of all small businesses fail within the first year, you probably didn’t feel overly hopeful?

Well there is a big ol’ glowing ray of hope.

A few years ago, the SBA has updated their statistics to 44% of businesses making it past four years. That’s a failure rate of only 56%.

Still not great odds, but certainly good news for all us entrepreneurs (We must be doing something right!).

Of course, it’s still critical to understand the reasons why almost half of all businesses go belly up. Because you might as well learn from others mistakes instead of having to make them on your own.

One of the top four reasons businesses go under is a failure to focus enough attention on marketing.

However, there are plenty of business owners who put all kinds of time, energy, and money into their marketing—and they fail anyway. Oftentimes it’s because they don’t have a realistic sales and marketing goals.

So they greatly overestimate the number of new clients they can get, or sales they can generate. And they underestimate the amount they’ll need to earn to make their business a success. This cn quickly lead to closing your business.

So this week I thought I’d provide you with…

*****
Seven Business and Marketing Statistics Every Entrepreneur Should Know
*****

1) It takes approximately seven times more time and money to get a new client than it does to turn a past client into a repeat or regular customer.

2) On average, a person has to see your ad at least seven times before they even notice it.

3) Your ideal customer has to see your ad or hear your offer approximately 16 times before they will even think about taking action (IE: placing an order, calling for an appointment, requesting a free report). And that’s assuming you’ve done a good job of targeting the right customers, offering something they want, and creating messaging that speaks to them in a powerful way.

4) Only about 4% of cold calls are successful. That doesn’t mean they result in actual sales, just that you are successful in moving the prospect to the next phase of your sales cycle, like, say, making an appointment to meet. So be prepared to experience at least 24 no’s before you get even one yes. Again, that’s assuming you’re well prepared and well practiced.

5) A 1-2% response rate is considered quite good for direct mail. In other words, for every 100 postcards or sales letters you send out, you can expect 1-2 people to respond…If, again, you’ve done your homework, sent your mailings to people in your target market, and written copy that makes them take notice—and take action.

6) When you look at email response rates, you have to look at two main factors: open rates and click thru rates. Typically, if you’re doing well, 15-20% of your list will open your email. Then maybe 10% of those will click thru and 1-2% who click thru will take action.  That’s why it’s so important to focus on growing your list.

7) According to BizStats.com, the average sole proprietorship can expect to make about 21% in net profits. So for every $50,000 you bring in, you should end up with about $10,000 after all expenses. Think about that when you are setting your rates and prices.

Now that you know all these statistics, take a step back and ask yourself whether or not your goals and expectations are realistic.  If not, you probably need to rethink your business and marketing strategies to take these statistics into account. By doing this, you tip the odds for success in your favor.

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I do quite a bit of networking, and regularly work with clients in my programs and one-on-one. So I’m exposed to tons of examples of small business marketing.

Some of what I see is amazingly well thought out and effective. But for the most part I see the exact same mistakes made time and again.

One of the most common is what I call SSDB (Same #*$!, Different Business).

If you have marketing materials that aren’t getting results, chances are you’re making this mistake yourself. And it’s pretty much a guaranteed business growth killer.

Let me explain…

Every business, whether large or small, is competing for a piece of their ideal customer’s time and attention. But your prospect’s mind is already occupied by a heck of a lot of things besides you and what you do.

So one of the main goals of marketing is to make your business, products or services stand out and seem different from the competition.  Because if your business looks, sounds and/or seems just like everyone else’s, there is absolutely no reason for someone to notice—let alone hire or buy from—you!

Real estate agents are usually textbook examples of SSDB marketing.

I probably meet two to five agents at every networking meeting I attend. And you know what???

They all can help me buy or sell a home (imagine that!). Most cover the greater Seattle area. They usually talk about how they really care and are there to help. And they all work for established companies like Windermere or Remax.

All they’re talking about is what they do, but they never get to the part about why what they offer is going to be better or different than what the competition offers.

About the only thing that sets them apart is the picture on their business card. And that is just not enough to make me choose one agent over another. It’s classic SSDB marketing.

Thankfully, no matter what industry you are in, there is a simple way to make your business stand out from the crowd…

*****
What do you have to do to get noticed and get more business?
*****

Really, it’s easy. In fact, you’re probably going to kick yourself after I say this…

All you have to do is be different!

Think about it…

If everyone else is wearing green, and you’re dressed in brown, you stand out. If your voice is louder…If what you have to say goes against the status quo…If you speak with a heavy accent…If you dress differently from the norm…You stand out.

By the same token, if you offer packages when your competition only sells a la carte, who stand out? If most of your competition bills themselves as generalists while you’re a specialist, who will be remembered more often? The one that’s different, of course. And that’s you.

That’s why having a compelling USP, or Unique Selling Proposition, is so important. It’s that one thing, all other things being equal, that sets you apart from your competition.

Unfortunately, when it comes to marketing, far too many entrepreneurs just look at the competition and do whatever they’re doing.

Now I can understand how, on the surface, this seems like a good idea. After all, if those other businesses are successful they must be doing something right—right?!?

Well, they might be, and they might not be. Unless you know a good bit about marketing it’s pretty hard to tell.

But whether or not your competition’s marketing materials are effective doesn’t even really matter. If your marketing looks and sounds just like theirs, you’re going to have a hard time attracting customers.

First because you don’t stand out, so they may not even notice you in the sea of sameness. Second because you aren’t giving people an obvious reason to choose you over anyone else.

Of course, it can be very helpful to see what already works. And there’s no reason in the world not to take an effective concept and change it to suit your needs—as long as you clearly come across as different or better.

*****
How do you make sure your business stands out from the crowd?
*****

The only way to know if you’re offering something different is to know what your competition is offering. Here’s a simple exercise to do just that…

1) Collect samples of your competition’s marketing materials. This could be ads, newsletters, Web pages (print them out), brochures, postcards or anything else.

2) Lay them all out on a table along with yours. Then ask yourself what is similar and what is different about yours and theirs. Look at everything from the type of marketing they use (ads vs. blogs vs. direct mail etc.) to the colors, graphics and layout, style of writing, products and services offered, target market, payment methods, pricing, tagline and guarantee.

Once you know what your competition offers, how they offer it, and who they offer it to, you can figure out what to do to make your business different. Then create a USP that makes you the clear choice regardless of price.

Want helping finding your USP? If you’re in the greater Seattle area, join me and just 5 other entrepreneurs for a special, live workshop. We’ll spend the day working together to figure out what makes you different.

Interested? Reply to this email with your phone number, time zone and the best time of day to call. I’ll give you a ring to discus your business needs and see if you’re a good fit for this intensive workshop.

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Did you know…More than 50% of all potential online leads and sales are lost because Website visitors can’t find the info they need to make a buying decision.

On the Web, you have about half a second to capture someone’s attention, and less than 4-seconds to let them know you have what they’re after. Then just a few more seconds to keep them on your site and convince them to take action.

Your Website can do all this and more. But if you want it to be an incredibly effective salesperson, you can’t just throw up a nice looking design and some content. Or rely on your Web designer to come up with the right branding, sales and marketing to make it work.

Thankfully turning your Website into your #1 salesperson doesn’t cost a fortune, once you know what you need.

If you want a Website that regularly makes sales and sends you hot leads, then join me for my upcoming Website Sales Catapult virtual coaching program.

We cover everything you need to know to get to turn your site into a highly effective sales and marketing tool…From how your site is organized to making sure you’ve got the right messaging and content to grab prospects by the eyeballs and make them take action… We even look at ways to use online and offline marketing to drive traffic to your site!

Because I want to provide loads of personal attention I’m keeping this group small, and open by invitation only to my subscribers.

Interested? Send an email to stacy @ TheUnchainedEntrepreneur.com with your phone number, time zone and the best time of day to call. I’ll give you a ring to discus your business needs and see if you’re a good fit for this accelerated program.

P.S. The program starts August 4th, and, because the early bird gets the worm! The first three people to register get a complimentary live Laser Website Critique during the first call as my congratulations for taking action. So email now to reserve your spot!

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Or at least it’s now set up for businesses to more easily market their products and services on the site thanks to the new fan pages, and the ability to get your own custom URL once you have 25 fans.

For example, I now have http://www.facebook.com/unchainedentrepreneur as the fan page for TheUnchainedEntrepreneur.com. Easy, memorable and a perfect place to communicate all things business separate from my personal Facebook page.

Just make sure you create the personal page first, then a separate fan page for your business. Otherwise you’ll run into problems down the road. Once you’re on there, start a conversation, join other conversations and offer info of value. Before you know you’ll be building your own online community of fans.

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A while back, my hubby and I were on our way back from one of my speaking engagements, and decided to pick up dinner to go. So we called one of our favorite teriyaki joints (Seattle’s Best, on 1st Ave S), to place an order.

Since it’s a little out of the way for us normally, we hadn’t eaten there in a while. So we were rather excited to have it conveniently located on our route home.

Then life got even better…

The woman who took my husband’s order asked if we’d like brown rice instead of white!

Now I don’t each much white rice. But I love brown rice! In fact I’ll order it every time if given the option. So this was a very pleasant surprise.

My husband said yes right away even though it cost a bit more. And boy was it good! This place has the yummiest teriyaki sauce, and it is divine on rice (white or brown).

I can say for sure we’ll now be going out of our way to eat there more …And I bet we’re not alone.

My husband and I were very impressed from a sales and marketing standpoint too. Because they’re clearly paying attention to changes in people’s eating habits, and changing their menu to suit. And they’re making sure customers know about this new option…They actually asked for the upsell!

—–
Upselling doesn’t have to be hard or uncomfortable
—–

With the simple act of asking if we’d like their newest menu item as a substitute, Seattle’s Best made $1.90 more. And now we’ll be there more often, and spending more money each time to get that fine brown rice.

All they had to do was let us know this option is now available, and boom, they grew their business. Best of all, I’m thrilled to have spent the extra money.

This was upselling at its finest. And it’s most simple.

What’s interesting is that big companies and chains often train their employees to ask if you want to make it a combo, add fries with that, try their new dessert, etc. Yet it’s rare to see this done in small restaurants (or any small business).

Which is silly. Because it’s one of the easiest things to do. And almost any business can do it (not just restaurants!).

When I worked in my parent’s animal hospital, we boarded pets. And we always asked if clients wanted their pets bathed before going home. More than 50% said yes.

Added convenience for them, more revenue for us!

The key here is…We were trained to ask.

All too often small business owners (or their employees) just don’t ask. Maybe because they aren’t comfortable selling.

Or they feel like they don’t have time to train employees in this much detail.

Or don’t know how to get the employees to do it.

Or, even worse, they think the employees are asking, when in reality it’s not happening (When was the last time you had a “secret shopper” call in to see what employees really say when they answer the phone???).

In the last case, the poor business owner is usually left thinking the promotion isn’t working. Or the new product or service is a dud.

When in reality clients don’t know it exists!

The bottom line is, you have to let people know about other options, or you probably won’t sell very many. Thankfully, you don’t even have to be there in person to do an effective upsell.

—–
5 Easy Ways to Upsell Your Products and Services
—–

1) If you sell and ship products, put an ad or coupon for a related product or an upgrade in the box.

2) Send new clients a thank you card with a promotion for or mention of one of your other services.

3) Put a sign up in your store or office announcing a new offering or special deal. Just make sure it doesn’t get lost in the clutter. And ideally train your staff to point it out.

4) Send targeted follow-up emails to clients or customers offering them a related product or service (you can do this automatically with a good email autoresponder and shopping cart)

5) On your Website, offer an added discount for buying two products or services together (Amazon does a great job of this by always offering a second book on the same subject below your main selection).

Remember, upselling is really just a matter of offering something else your customer is likely to want, based on what they’re buying now. Simple as that.

You’re doing your clients a HUGE disservice if you don’t tell them you have something else they may want or need. And you’re leaving money on the table in your own business.

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“Our business in life is not to get ahead of others, but to get ahead of ourselves–
to break our own records, to outstrip our yesterday by our today.”

- Stewart B. Johnson

When you make every minute count, you will OPTIMIZE your limited time and MULTIPLY your results. Your time can be wasted away in distractions, interruptions and preoccupations, or it can be put to its highest and best use. Time doesn’t care one way or the other. If you want to get more of what you want from every minute, you must STOP indulging in activities that waste your time and START making every minute matter. Choose wisely today.

Source: Donna Amos www.solopreneurs.org

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Wonder what the big deal is with Twitter? Not sure how you would use it to marketing your business? Really not sure what you would even tweet about?

Below are 12 simple ideas of things you can tweet about at any time.

  1. Your free report or white paper with a link
  2. Articles you’ve posted online or on your blog
  3. Events you’re hosting, speaking at, or going to
  4. Newsworthy items
  5. Inspiring or humorous quotes ( you can even quote yourself)
  6. Thoughts on the latest ad, marketing, product or business you’ve seen
  7. The latest good book you’ve read or movie you’ve seen
  8. Links to other people’s articles, audios or videos that you enjoyed or found helpful
  9. Your own questions, whether business-related or general interest
  10. Quick and helpful tips
  11. Whatever you’re thinking at the moment (it’s better to tweet about what you’re thinking than what you’re doing—though that’s okay too)
  12. Retweet other people’s useful, interesting or humorous tweets
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If you’re not using email marketing to grow your list and stay in touch with clients and prospects, you’re missing out on one of the best, most affordable ways to grow your business. But good e-marketing starts with the right tool

The most important tool for effective e-marketing is the autoresponder.

What, you might ask, is an autoresponder?

Good question. :-)

Basically, an autoresponder is an automatable, Internet-based email service.

Autoresponders provide you with an inexpensive system for collecting names and emails, sending out email broadcasts to your list, and setting up preset email sequences. And because they distribute your emails through their service, you don’t have to worry about getting your site blacklisted for spamming.

The best part about autoresponders systems is they allow you to automate and implement a whole bunch of highly-effective, low-cost marketing strategies.

You can purchase a basic autoresponder subscription for around $20 a month. Most shopping carts also come with autoresponders. So if you are already doing ecommerce, don’t purchase a stand alone autoresponder without checking to see if you already have access to one.

*****
Nine reasons to have an autoresponder
*****

1) When it comes to creating a successful business (Internet or otherwise), the money is in the list. Because the people on your contact list already know you and what you offer. So they are much more likely to buy from you in the future. Autoresponders give you a sign-up form to add to your site so you can collect contact information and create your own list.

2) Autoresponders make sure you are compliant with anti-spam laws and regulation. They automatically include all the required information, provide you with a double-opt-in system, and add a link to unsubscribe in every email.

3) Once someone is on your list, you can stay in contact with them by emailing them information and offers that might be of interest with their permission. And you can easily implement multi-part email marketing campaigns so you can stay in contact on a regular basis.

4) Autoresponders are just that…Automatic. Once you set them up, they just do their thing in the background without you having to lift a finger. You can pre-write your emails or newsletters, set them to broadcast on specific dates, then go on vacation.

5) Because autoresponders are Web-based you can use them from anywhere. That means you can do a promotion to sell your latest product from the beach, bookstore or backyard. They are a must-have for any who has—or wants to have—a mobile business.

6) The easiest way to publish a regular e-zine is by using an autoresponder service. Most accommodate both HTML (graphics) and text only formats. I’ve used getresponse.com in the past and heard good things about constantcontact.com as well.

7) If you are doing any kind of e-commerce, having an autoresponder linked to your shopping cart is a must. Use them to communicate order status, or follow up with other items that may be of interest at a later date.

8) Autoresponders make it easy to be sure every lead and customer gets the right sequence of follow up emails. This is especially helpful if you are teaching a class online or via teleseminar, or if you have a series of items new clients or prospects should receive after contacting you.

9) You can use your autoresponder to send out f*ree reports, or multi-day e-courses. These giveaways are a terrific way to add incentive for signing up for a newsletter, and they let you increase your credibility while providing valuable info to your prospects.

If all this autoresponder stuff sounds like gibberish to you, I highly recommend you experience it first-hand by buying something from Amazon.com.

They have one of the best e-commerce systems I’ve seen, with all kinds of add-on sales and upsells on their site. They also keep in touch with customers via email to let them the status of their order. And they email past customers regularly about promotions or other items that may be of interest.

It’s like going to e-commerce/autoresponder school for the cost of a book. You can’t beat that with a stick. :-)

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