Should You Use a Double Opt-In Process When Building Your Email Marketing List?
Over the last year or so, I’ve helped a few of my clients move their email lists to a new service. Usually, we’ve moved them to the more robust, feature-filled 1shoppingcart autoresponder and e-commerce program.
I use and love this program because it lets me integrate my shopping cart with my email autoresponders. So I can send out specific follow ups after people purchase something (Check it out here).
What I don’t love is the process of moving a list.
There always seems to be a technical glitch. And one of the biggest problems is that a lot of folks are moving from a single opt-in system to a double opt-in system. And when they do, they loose subscribers (usually about 50%!).
In case you don’t know what double opt-in means, I’ll explain…
When you sign up for my weekly e-newsletter and free report “The 7 Deadliest Small Business Marketing Sins…Are You Guilty?” I send you a second email right away asking you to confirm your subscription (if you haven’t read it yet, you can grab your copy here).
So you opt-in once by entering your name and email, then again by clicking the confirmation link. Thus creating a “double opt-in”.
This is a minor inconvenience most of the time. But it prevents people from getting email they don’t want (IE Spam). It keeps you from being labeled a spammer. And it keeps other people from signing someone else up without their permission. All good.
However, it is a huge pain in the butt when you’re moving a list. And your subscribers may feel somewhat annoyed. Because they signed up a long time ago (probably through a single opt-in system), and don’t understand why they have to confirm their subscription now.
It can also cost you subscribers because some folks might not receive the confirmation email (it could end up in their junk mail folder by accident). Or they may forget to click the link. Or even be afraid to.
It’s been such a pain that I decided to do a bit of research and see if it’s still considered the best way to go. Especially since you CAN use 1shoppingcart without setting up a double opt-in if you want, thought they really don’t recommend it.
Bottom line? From everything I’ve read you really do want people to double opt-in.
Why? A bunch of reasons…
#1 Because it keeps you from being labeled a spammer and getting your site blacklisted forever.
#2 At least in 1shoppingcart, your double opted-in list is going to get first priority in terms of delivery.
#3 In virtually all email systems, you get a better delivery rate if your list has done the double opt-in dance.
#4 Even though you might lose a bunch of subscribers, the ones you are left with are the ones who are active. And they are the ones who really value the emails you send. Which means they are going to open and read them more often than not…And be more likely to buy something from you as a result
So, I’m going to keep using, and recommending, double opt-ins.
Anybody out there have any other thoughts on the subject?
If so, I’d love to know…Please post a comment below.
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Hi Stacy,
Congratulations on your blog. Very nice job.
This double opt-in topic is timely for me because Bob and I were just discussing whether we should make a change.
We use 1shopping cart also and had been using a double opt-in set-up. We were talking to a friend, an internet marketing consultant, recently and she said she avoids double opt-in as much as possible. She said the confirmation message gets blocked by some ISPs and that it seriously drags down your subscription rate.
This is what we saw happening. There were even friends and colleagues—people who already knew and trusted us— who said, “Hey I signed up and never got one e-tip issue.” Somehow they were not receiving the confirmation message, even though it showed it had been sent on our end.
Our friend said that the newsletter services will try to scare you wtih horror stories about “all the bad things that can happen” but that’s just to protect themselves from their mail servers getting flagged as sending spam. She said that yes, you can get some false susbcribes but they’re pretty obvious and she just deletes them from her list before she sends a newsletter.
While 1shoppingcart presents their Tier 1 (double opt-in) server as a more secure system that rewards merchants who follow e-mail best practices, she said that they started the Tier 1 and Tier 2 systems a few years ago when they got blacklisted by Comcast, AOL and others for looking the other way when some users were sending spam, and their delivery rates went through the floor.
She said that’s when she quit using them. BUT, she said that if you’re selling info products, need an affiliate program and are trying to cross-market (all of which we are), you pretty much have to use them.
This is a complicated issue. We switched to single opt-in two weeks ago and are already seeing our subscriber rates increase quite dramatically. I’m still not sure which is best. Just thought I would share this with you all.
Appreciate you message. Friend advice to read you. Good thing. Subscribed on RSS! Will advice to my friends!